What are the delivery charges for orders from the Online Shop?
It’s free shipping, our price include the delivery cost.
Which payment methods are accepted in the Online Shop?
Currently we only accept Paypal as the payment method, it’s safe and easy to use for both of buyer and seller.
How long will delivery take?
We use DHL/TNT/Fedex for the delivery, it usually only need 3 to 5 busness days.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
Do I receive an invoice for my order?
Most often if you need this, you are a business. If you intend to purchase 10 or more devices, email us directly for the invoice.
How do I return the order?
We accept return request within 30 days after the date that parcel has been successfully delivered. The buyer should pay the return delivery cost.
Zephyr Ion Vaporizer Promotional Video
The Zephyr Ion is unrivaled when it comes to ease of use, vapor purity, and value. Designed to work with whips and bags, it is unrivaled by any other tabletop vaporizer. Check out the video below to learn all about the Ion’s innovative features, including its digital temperature control, patented valve system, and custom ceramic heating element.
Operating the Zephyr Ion Vaporizer
Although it is long overdue, we are excited to announce the release of our full length instructional video for the Zephyr Ion Vaporizer. It includes step-by-step instructions for using the Ion with both the included bags or whip. Also, there are some tips and tricks for optimal use.
Watch the whole video below. We still have one more video in the release queue, so check back in the next week or so to see what it is!
Changing the Zephyr Ion’s Air Filter — Video
Every so often, we hear from a custom with a question about their Ion vaporizer along the lines of “What is this round piece of foam? Where do I put it?”
That round piece of foam is the Zephyr Ion’s air filter and goes in the bottom of the device, under a removable cover. Check out the full video below or on our Videos page for all the details. More videos to come in the next few days as soon as we finish editing. If you have any questions about the air filter that aren’t answered by the video, please contact us!
Changing the Zephyr Ion’s Screens
Changing the screens in your Zephyr Ion is quick swap with the right technique. To show the steps and tips in detail, we’ve just released a video that shows how to change the Ion’s screens. You can watch it below or on our Videos page. We’ll be releasing some more videos over the next few weeks, so stay tuned for those. And if you have any questions about screen changing or your Zephyr Ion in general, please let us know and we’ll be happy to help!